Frequently Asked Questions

No. We never see or store your SharePoint password. When you connect, Microsoft authenticates you directly and issues a delegated OAuth token that lets us call SharePoint on your behalf. That token lives in an encrypted server-side cache keyed to your session, and disconnecting destroys the encryption key, which cryptographically wipes anything that was cached.

Your app login password is stored only as a one-way hash by ASP.NET Core Identity, so even we cannot read it. Full details are in our Privacy Policy (sections 3 and 4).

Yes. Advanced Recycling Bin for SharePoint is owned and operated by Devpoint, a software company that has been in business on the Gold Coast, Australia since 2009. You can reach a real person through our Contact page.

SharePoint's built-in recycling bin uses an infinite-scroll list with no proper search. If the item you deleted is not in the first few hundred rows, you cannot realistically find it. Our product downloads the full recycling bin (Stage 1 and Stage 2) into a secure session cache and gives you real search, column filters, and paginated tables, so you can actually find the item you are looking for and restore it with one click.

Yes. Both Stage 1 (site recycling bin) and Stage 2 (site-collection recycling bin) are pulled in and searchable in one place.

Yes. Every SharePoint site gets one free trial restore, capped at 5 items, with no credit card required. The trial is tied to the site URL so the same site cannot claim it twice. See the Pricing page for the full breakdown.

We keep pricing simple and one-off. No subscriptions, no auto-renewal. All prices in USD, charged via Stripe.

• Restore Credits: $75 each for 1 to 9 credits, or $25 each once you buy 10 or more. One credit covers one restore job of any size.
• 1-Year Unlimited: $300 for unlimited restore jobs for 12 months.
• Recycle-bin reports (Excel export of what is in the bin) are free with any active session.

Payments go through Stripe hosted Checkout. Card details are entered on Stripe, not on our servers. We only receive the outcome of the transaction and a Stripe reference so we can credit your account. See Privacy Policy section 6.

No. We never store file contents, text, images, or binary data from any SharePoint item. Recycling-bin metadata is fetched live into an encrypted per-session cache and destroyed when you disconnect or your session expires.

No. We do not share or sell SharePoint data to third parties for advertising or profiling, and we do not train machine-learning models on it.

The app uses delegated Azure AD permissions, meaning it acts as you and can only touch what you can already touch. It reads the recycling bin and performs restore operations on your behalf. It does not install anything in your tenant and it cannot access sites you are not a member of.

Recycling bins in the millions of items are supported. The server streams the full bin into a session-scoped SQL staging area so that search, filters, and pagination run in the database rather than in the browser.

Restores are deterministic: folders first, then files, then list items, then lists, then webs. Within each kind, items are restored in directory and name order. This guarantees that a child never restores before its parent, which avoids a large class of SharePoint restore failures.

Yes. Every finished restore job has a "Download Report (CSV)" button. The CSV lists every item with its outcome (Restored, Failed, or Skipped) and a human-readable reason for each failure or skip.

Yes. The restore page has a Cancel button that stops the job cleanly. Items that had already been processed stay restored.

Yes. The second-stage recycling bin (also called the site collection recycling bin) is only visible to site collection administrators in the native UI, and it shares the 93-day retention window with stage 1. Advanced Recycling Bin loads stage 1 and stage 2 into a single searchable view, so you can find an item without checking each bin separately, then restore or permanently delete it from the same screen.

Yes, but only once the item is gone from both stages. Items in stage 1 still count toward your tenant's storage quota. Items in stage 2 also count. Permanently deleting an item from the second-stage recycling bin (or letting the 93-day window lapse) is what actually reclaims the bytes. Our permanent-delete cascades a stage-1 item through to full removal in one click, so storage is freed straight away.

After 93 days they are removed from both recycling bins and are no longer recoverable through the native restore UI or through Advanced Recycling Bin. After that point your recovery options depend on what your tenant has in place: Microsoft 365 retention labels, Preservation Hold libraries, or a third-party backup. Without one of those, the item is permanently gone. The 93-day window is shared across stage 1 and stage 2, so moving from one to the other does not reset the timer.

Site owners can restore from the stage 1 (site) recycling bin without admin help. The stage 2 (site collection) bin is restricted to site collection administrators in the native UI. Advanced Recycling Bin uses delegated permissions, meaning it acts as the signed-in user and can only see what that user can already see. A site owner gets stage 1; a site collection admin gets both. We do not need tenant-wide admin consent.

Use the Contact form. We are based on the Gold Coast in Australia and answer in Australian business hours.